Urbanbiz provides a range of support advice for clients looking to train, find employment or start up in a business. We take customer service very seriously and are completely committed to ensuring that you receive an excellent level of service.

In our customer charter we commit to:

• Respond promptly to all enquiries
• Work with you to understand your requirements
• Give you the confidence to achieve your goals
• Provide you with a named contact
• Give clear guidance and advice throughout our time working together
• Provide regular updates on progress
• Deliver what we agree
• Follow up and obtain feedback from you and act on it.

If you would like to comment on the service you have received from us we would love to hear from you. Please call us on 01274 741 252 or email us at info@urbanbiz.org.uk