Ethical Home Care provides a personalised culturally sensitive homecare service for clients 24 hours a day, 7 days a week, 365 days a year. They provide services to a wide range of adults living within the Leeds area irrespective of race, age, gender, colour, disability or sexuality. Ethical Homecare is available to anyone who needs specific help with everyday tasks around the home.
Marcus and Jacque are directors of Ethical Homecare. In addition they both operate within the business in management positions.
All Ethical Homecare’s staff are recruited locally and are handpicked for their passion and commitment towards supporting people to live life to their fullest ability.
Marcus and Jacque having spent a combined 26 years working in the Health & Social Care sector remain passionate about people receiving high standards of service delivery, particularly when working with vulnerable clients. After working together as Colleagues for a Local Authority for the past five years they decided to establish Ethical Homecare.
One of the major obstacles Marcus and Jacque had to overcome when setting up Ethical Homecare was that of Finances. They were successful in attracting funding from an investor who had previous experience of running a large Homecare company in Bradford. The investor was first introduced to Jacque and Marcus as a mentor but having spent time with them and seeing their determination to succeed and passion for empowering people, decided to offer some finances in order to assist the company to launch.
Marcus and Jacque found it challenging setting up their business, especially as both of them still needed to continue to work full time. Jacque advised that in the beginning it was extremely tiring and sometimes stressful, she went on to explain that this was overcome by both Jacque and Marcus’s optimistic natures and belief in the company alongside excellent support from various sources including staff at Urbanbiz.
Jacque advises the greatest satisfaction of running her own business is that she is in control of how services are delivered. She went on to say that by listening to her clients needs and requirements, Ethical Homecare is able to be more client centred and adopt a personalised approach to caring for clients.
Ethical Homecare has a number of quality assurance mechanisms, Jacque stated that it is about listening to what our clients are saying at all times, this is achieved by encouraging clients to fill in customer satisfaction surveys, organising and attending service user forum meetings and the continuous review process of both staff training, support and client’s care plans.
As well as empowering Healthier communities in the UK, Ethical Homecare support several third world charities whereby owners give a percentage of profits to those less fortunate, projects include amongst others Housing and Education.